104 Responsible Gaming — Play Smart, Stay Balanced
At 104, the joy of gaming only means something when it is done in a healthy and controlled way. We believe every user deserves a safe entertainment experience that does not compromise their daily life.
What Is 104's Commitment to Responsible Gaming?
104 takes our responsibility toward user wellbeing seriously. We believe that online betting and gaming is a legitimate form of entertainment — but like all forms of entertainment, it should be enjoyed with self-awareness and in moderation.
Our commitment includes providing easily accessible self-control tools, strengthening protections for vulnerable users, and ensuring that platform104 does not become a source of financial or emotional distress for our users.
We also educate users on the risks associated with excessive gambling and encourage them to seek help if they feel their gaming habits are beginning to have a negative impact on their daily lives.
Our Core Principles
- Entertainment, not a primary income source
- Only play with money you can afford to lose
- Set limits before you play and stick to them
- Avoid playing when you are stressed or emotionally unstable
- Get help without shame when you need it
Recognise the Warning Signs — Has Your Behaviour Changed?
Identifying early signs is a crucial first step. If you recognise any of the following in yourself or someone close to you, please take action immediately.
Constantly borrowing money to gamble, being unable to pay everyday bills, or dipping into emergency savings to play.
Feeling anxious, irritable, or distressed when unable to play, or using gambling as an escape from problems.
Neglecting family, friends, or work responsibilities due to spending excessive time playing.
Continuing to play despite mounting losses in the hope of winning back what was lost — this is the most high-risk behaviour of all.
Lying to family or friends about how much time and money you have spent gambling.
Being unable to stop playing despite intending to, or playing for far longer than planned.
Self-Control Tools Provided by 104
104 provides a range of self-control tools accessible directly through your account settings. These tools are designed to help you maintain full control over your gaming activity.
Deposit Limits
Set daily, weekly, or monthly deposit limits in MYR (RM) to ensure the amount deposited into your account does not exceed a budget you can comfortably afford. Limits can be reduced at any time, but increasing limit requires a review period to ensure the decision is made with a clear head.
Session Time Limits
Set a daily time limit for your gaming sessions. Once the limit is reached, the 104 system will issue a reminder and encourage you to take a break. This helps maintain healthy gaming habits and prevents unintentionally prolonged sessions.
Cooling-Off Period
If you feel you need a break from the platform, you can activate a cooling-off period lasting anywhere from a few days to several weeks. During this time, your account will be temporarily suspended and you will be unable to log in or make any transactions.
Self-Exclusion
For users who need a more serious step, 104 offers a self-exclusion option for an extended period. This is a stronger commitment to taking a break from playing, and the account will not be reactivated until the set period has fully elapsed.
Minor Protection
104 has a strict policy on minor protection. All registering users are required to verify that they are 18 years of age or older. Identity verification measures are in place to ensure our platform is not accessed by anyone who has not reached the required age.
We encourage parents and guardians to use parental control software on devices shared with children. If you suspect a minor is accessing the 104 platform, please contact our support team immediately at [email protected].
Any account suspected of belonging to a minor will be suspended immediately while an investigation is carried out, and appropriate action will be taken.
A Healthy Life Balance — Entertainment Isn't Everything
Gambling should only be a small part of a balanced lifestyle. 104 encourages users to ensure that gaming activity does not replace quality time with family, social engagements, or other fulfilling hobbies.
A few ways to maintain a healthy balance:
- Set a consistent playing schedule and stick to it with discipline.
- Never play with money set aside for essential expenses such as rent, food, or bills.
- Take regular breaks and engage in other activities you enjoy.
- Talk to someone you trust if your gaming activity starts to feel out of control.
Need More Help? You Are Not Alone
Seeking help is a sign of strength, not weakness. There are many professional support resources available to help you or your loved ones.
Contact our support team via email at [email protected] for guidance on self-control tools or to request a temporary account closure.
Professional counselling services are available in Malaysia through various mental health organisations that can help you address gambling addiction effectively.
Check our FAQ page for more information on how to activate self-control tools and the support request procedure.
View FAQ