104 Privacy Policy — How We Protect Your Information
User privacy is a top priority at 104. This document outlines the types of information we collect, how it is used, how we protect it, and your rights as a user of this platform.
Effective date: 1 January 2026
What Information Does 104 Collect?
When you register and use the 104 platform, we collect several categories of information to ensure the service operates properly and securely:
- Account information: Your full name, email address, phone number, date of birth, and the username you chose during registration.
- Device and browser information: Device type, operating system, web browser, IP address, and other technical data automatically transmitted when you access our platform.
- Payment information: Transaction details in MYR (RM) including the payment method used, registered bank account number, and records of deposits and withdrawals. We do not store credit or debit card numbers directly.
- Usage data: Current activity on the platform such as games accessed, bets placed, session duration, and account setting preferences.
- Cookies and tracking data: Information collected through cookies and similar tracking technologies to improve the user experience.
Summary of Data Collected
- Account personal information
- Device & browser data
- Transaction records in RM
- User activity data
- Cookies & session tracking
How Is Your Information Used?
Processing registrations, logins, financial transactions, and all core functions of the 104 platform to ensure everything runs smoothly.
Verifying user identity, detecting suspicious activity, and preventing fraud and unauthorised access.
Analysing usage patterns to improve the performance, design, and overall experience of the 104 platform.
Sending account notifications, service updates, relevant promotional offers, and important platform-related information.
Complying with applicable Malaysian legal requirements, including financial compliance and reporting to the relevant authorities.
Helping resolve issues, responding to enquiries, and providing personalised assistance based on your account information.
How Are Cookies Used on This Platform?
The 104 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
We use the following types of cookies:
- Essential cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
- Performance cookies: Collecting information on how users interact with the platform for improvement purposes.
- Functionality cookies: Storing user preferences such as language settings and display options.
- Analytics cookies: Helping us understand usage patterns to make better decisions about platform development.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 104 platform.
Where Is Your Data Stored and How Secure Is It?
104 uses secure server infrastructure to store all user data. All information is transmitted using encryption protocols to ensure data confidentiality during transfer.
The security measures we have in place include:
- Data encryption in transit and at rest.
- Strict access controls — only authorised personnel may access user data.
- Continuous monitoring to detect any unauthorised access attempts.
- Tested data recovery procedures and incident response plans.
Your data is retained for as long as necessary for the stated purposes, or as required under applicable Malaysian law.
Is Your Information Shared With Third Parties?
104 does not sell, rent, or share users' personal information with third parties for their own marketing purposes. However, in the following limited circumstances, information sharing may occur:
- Service providers: We share necessary information with technical service providers, payment processors, and software vendors who help us operate the platform. They are bound by strict confidentiality agreements.
- Legal requirements: We may be required to disclose information to Malaysian government authorities or regulatory bodies when mandated by law or court order.
- Rights protection: In cases where it is necessary to prevent fraud, protect the safety of other users, or defend 104's legal rights.
All third parties who receive user data are required to uphold data protection standards equivalent to our own.
Your User Rights
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Right of Access Request a copy of the personal information we hold about you.
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Right to Rectification Request corrections to any inaccurate or incomplete information.
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Right to Erasure Request deletion of your personal data, subject to legal requirements.
What If This Policy Changes?
104 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform service improvements.
When material changes occur, we will notify users via a prominent notice within the platform or by email to the registered address. The updated effective date will be shown at the top of this document.
Continued use of the 104 platform after any policy changes take effect constitutes acceptance of the updated policy. We encourage users to review this page from time to time.
Want to Reach Us About Privacy?
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to our team:
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Privacy Support Email [email protected]
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FAQ Answers to common questions are available at FAQ page us.